Privacy policy

This policy covers socialengagementassistant.site and the Engagement Assistant Chrome extension. It is written plainly and kept short. If you want to know anything it does not answer, email support@socialengagementassistant.site.

What we store about you

To run a paid licence we need a small amount of information:

• Your email address, as entered at checkout.
• Your licence key.
• The install IDs of the devices you activate. An install ID is a random identifier the extension creates once on each device. It is not a device fingerprint and it is not shared with anyone else.
• Your subscription status: active, payment failed, cancelled.
• The Stripe customer ID and subscription ID that match your account to your payment record in Stripe.

That is the whole list. We do not ask for your name, address, phone number or Insta password.

Payment details

Stripe processes your payment. Your card number, expiry and security code go straight to Stripe and are not stored on our servers. Stripe's own privacy policy applies to the checkout pages and to the payment data Stripe holds.

What stays on your computer

The extension works in your browser and keeps its own data in your Chrome profile:

• Your saved comment list.
• Your settings: allowed actions, feed pause, spaced actions, follow review period.
• Your follow review queue and activity counters.
• Your licence key, once you have activated it.

This data stays on your computer. We cannot read it, and it is not sent to us. If you clear your browser data or remove the extension, it is gone.

What the extension sends us

The extension contacts our licence server to check that your subscription is active. That check happens when Chrome starts, roughly every 12 hours, and when you open the popup. It sends two things:

• Your licence key.
• The install ID for that device.

The server replies with one word: whether your subscription is active. That is the entire exchange.

The extension reads the Insta page inside your browser so it can scroll, like, follow and comment. None of that leaves your computer. We do not receive your browsing history, your Insta content, your messages, or who you follow.

What we do with your information

• Activate and check your licence.
• Keep your subscription running and let you manage or cancel it.
• Count your activated devices against the 5-device limit on your licence.
• Answer you when you contact support.
• Keep a record of what was paid and when, for accounting and for handling any dispute.

We do not sell your information. We do not use it for advertising. We do not share it with anyone except the services that run the product: Stripe for payments, and our hosting provider for the licence server and this website.

Cookies

This website sets no advertising or analytics cookies of ours. When you go to the payment pages, Stripe sets its own cookies on Stripe's own pages under Stripe's policy.

How long we keep it

We keep licence records while your subscription is active and for 12 months after it ends, then delete them. If you ask us to delete your record sooner, we will, unless we are required to keep a payment record.

Your choices

Email support@socialengagementassistant.site and we will:

• Tell you what we hold about you.
• Correct anything that is wrong.
• Delete your licence record, if you are not keeping a subscription and we are not required to retain a payment record.
• Reset a device if you cannot activate a new one.

Changes to this policy

If we change what we collect, we will update this page and change the date at the top.

Contact

Engagement Assistant
Email: support@socialengagementassistant.site
Web: socialengagementassistant.site